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Cannot install drivers for HP 110a - problem with USB

HP Recommended
HP Photosmart - B110a
Microsoft Windows 7 (64-bit)

I have new PC with Wndows 7 on MSI Z170A Gaming Pro.

When I install software for the printer shows up information:
"PC does not support USB connector software which does not allow complete installation"
and:
"This computer does not support USB devices" - below is screen from the installation - in Polish 🙂

 

HP_blad_instalatora.JPG


The case is strange, because, of course, USB devices are supported. They also installed the appropriate USB drivers.

 

USB_instalacja.JPG


Please help solve the problem - after all, I will not buy a new printer!

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HP Recommended

Hi!, mandek:

 

Welcome, to Forum !.

 

Try, with any USB2 connector, in your PC. It's possible, what your new PC, have only USB3.

 

USB 3.0 is usually denoted by this symol  images.jpg

 

Check problem, with ... http://support.hp.com/us-en/document/c03286146

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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The problem is that the installation breaks when the printer is not connected to any USB port.
When I connect it to a USB2 It also does not help.

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Welcome HP support!

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