Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎03-20-2012
Message 1 of 2 (983 Views)

Cannot install scan software Laserjet M2727nf

I cannot install the Windows 7 64bit software for the Laserjet M2727nf.  It tries to install but at 94% says there is a permissions or firewall problem and will not continue.  I am running the install by right clicking and selecting Run as administrator.   I have also turned off my McAfee firewall but I still have the same issue.

 

I have the printer installed and running fine but I need to install the software (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=uk&prodNameId=3377076&...) so that I can scan from the printer.

 

There is no webscan option on the admin page for this printer in a browser using it's ip address so I am really stuck as to how I can scan with it.

 

Any suggestions?

0 Kudos
Professor
Posts: 2,242
Member Since: ‎11-22-2011
Message 2 of 2 (953 Views)

Re: Cannot install scan software Laserjet M2727nf

Hi Sarahharvard;

 

 

Welcome to the community and I hope you are doing well; 

 

Your HP Laserjet M2727nf  is a commercial product. I suggest posting in the forum for HP Business Support as well for even a better chance at finding a prompt solution.

You may find the commercial Laserjet board here. http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413

 

Best of luck;  
RobertoR

You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! Smiley Very Happy
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation