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Posts: 1
Member Since: ‎03-20-2012
Message 1 of 2 (1,011 Views)

Cannot install scan software Laserjet M2727nf

I cannot install the Windows 7 64bit software for the Laserjet M2727nf.  It tries to install but at 94% says there is a permissions or firewall problem and will not continue.  I am running the install by right clicking and selecting Run as administrator.   I have also turned off my McAfee firewall but I still have the same issue.


I have the printer installed and running fine but I need to install the software (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=uk&prodNameId=3377076&...) so that I can scan from the printer.


There is no webscan option on the admin page for this printer in a browser using it's ip address so I am really stuck as to how I can scan with it.


Any suggestions?

0 Kudos
Posts: 2,242
Member Since: ‎11-22-2011
Message 2 of 2 (981 Views)

Re: Cannot install scan software Laserjet M2727nf

Hi Sarahharvard;



Welcome to the community and I hope you are doing well; 


Your HP Laserjet M2727nf  is a commercial product. I suggest posting in the forum for HP Business Support as well for even a better chance at finding a prompt solution.

You may find the commercial Laserjet board here. http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413


Best of luck;  

You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance! :smileyvery-happy:
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