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PatR1958
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Message 1 of 2
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Cannot print wireless from my ACER laptop to my HP Envy 5640

HP Recommended
Acer Aspire E-15
Microsoft Windows 10 (64-bit)

My printer cannot print from my laptop, but can from my phone.  I get the message of "User Inverntion" is required.

 

Unplugging my printer per your instructions did not help.

 

I have used HP Scan and Print Doctor 5.0 to no success.

 

I have unistalled and reinstalled to no success.

 

Other advice tried included inputting manually the IP address.  I get it to print one time and then the error message above comes back.

 

Help!

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8lives
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Message 2 of 2
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HP Recommended

Have you checked the printer firmware, it should be NLM2CN1716AR.

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