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kaybo
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Cannot reinstall printer drivers

I can not reinstall the drivers for my Officejet 6500 e307n printer.  I'm reinstalling on windows XP.  When I attemp to install a window comes up that I need to restart the computer as there are files that need to be deleted.  I have done this many times.  Any suggestions

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HP Recommended

Cannot reinstall printer drivers

Alright, I am going to send you some steps that are going to help you clear up your issues with uninstalling and reinstalling hopefully. That is your issue right? 

 

First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.

 

In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.

 

Install the software and you might want to turn your antivirus software off while you do this. Also you put your model number down as E307n and if this is a 6500 it is either E709n or E710n, let me knwo which  :

 

www.hp.com/support


Install that and let me know the result!

 

Have a great day!

 

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