Cannot scan directly into Thunderbird email client from the computer

[Ken57]

When I first set up my HP printer, I could scan directly into Thunderbird. When i had to replace my driver, I could not. HP support helped me once to direct it into Thunderbird, but I forgot how they did it. Had to repalce the driver again but and lost it. Support his time could not fix it.

[A4Apollo]

Hi! @Ken57, Thanks for stopping by HP forums!

I understand you are unable to scan directly into thunderbird email client from the computer.

Don't worry I'd like to help.

Did you make any changes on your printer or PC?

Try disabling the web services and re-enable the web services and check if it helps.

Please try the steps recommended below.

Use the Scan to Email Wizard in the HP software to set up the Scan to Email feature.
Search Windows for your printer model name, and click the printer name in the list of results.
HP Printer Assistant opens.
Double-click Scanner Actions or double-click Scan to Email Wizard
When the outgoing email profile window displays, click New and then enter the email address that you want to use with the profile.
Enter an email profile display name. This is the name that will display on the printer control panel for the email profile.
Enter a security pin to restrict access to this email profile from the printer control panel, if desired.
If you typically need to enter a username and password to log into your email account, enter that information into the email authentication fields.
Click Next, and then click Save and Test or Save to complete the email profile configuration.

Refer this article to further troubleshoot Scan to Computer, Email, or PDF.

Let me know if this works!

Have a great day ahead! 🙂

[Ken57]

Thanks for your help. I am using a Mac and not PC. YOur instruction are for the email funtion on the printer or the MAC.

Cannot find the wizzard on either.

Thanks again

Ken