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Manny823 Honor Student
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Message 11 of 13
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HP Recommended

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Cannot scan to MacBook Air

I followed the intructions above but still having the same problem. I have a Macbook Pro running OS X Yosemite version 10.10.3.

 

Thank you

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HP Support Agent
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Message 12 of 13
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Cannot scan to MacBook Air

Hi @Manny823 and @flakside,

 

Let's try a more comprehensive approach. Please use the steps below and let me know the outcome of your efforts;

 

Scrub/ Uninstall

  • Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
  • Click continue, click on one of the printers in the list.
  • * Only do this step if you do not have any other HP Printers.  Hold down Control, Option and Command, While holding the three buttons down,
  • Click uninstall.

 If you do not have an HP folder, skip to the next set of instructions.

 

Manually uninstall potentially remaining files - I apologize in advanced this is not a fun task! I will try to make it easy to follow. Some of the files described in the following steps may not be found, if you can't find one of the files or folders on your computer, don't be alarmed.

 

Move the files and/or folders to the trash, drag and drop

  • Macintosh HD/Applications//Hewlett-Packard folder
  • Macintosh HD/Library/Application Support/ - delete all files and folders regarding HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders regarding HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help/ - delete all files and folders regarding HP/Hewlett Packard
  • Macintosh HD/Library/Frameworks/HPServicesInterface.framework
  • Macintosh HD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture/TWAIN Data Sources/HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders regarding HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders regarding HP/Hewlett Packard

Move Macintosh HD/Library/Preferences/loginwindow.plist to the desktop. NOTE: Not removing the file loginwindow.plist during the manual uninstall could cause the uninstall to be unsuccessful.

  • In Macintosh HD/Library/Printer/hp - delete folder
  • In Macintosh HD/Library/StartupItems, drag the following folders to the trash, HP IO and HP Trap Monitor
  • In Macintosh HD/Users/USERNAME (this should have a symbol of a house next to it)/Library/Preferences, drag the following folders to the trash: *Any files beginning with com.apple.print, *Any files beginning with com.hp, *Any files beginning with Hewlett-Packard, *Any files beginning with HP or hp
  • In MacintoshHD/Users/USERNAME/Library/Printers, drag any All-in-One printers listed here into the trash.
  • Drag the HP icons from the Dock and drop it on an empty space on the desktop. The icon will disappear.

Close all open windows.
Restart.
Empty the Trash.

 

Reset Printing System

  1. Click the Apple icon (   ), and then click System Preferences.
  2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
  3. Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
  4. Click OK to confirm the reset.
  5. Type the correct Name and Password.
  6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
 

Remove the print driver - If you can not complete a step because the file or folder is missing, do not be alarmed just skip to  the next step.

 

  1. From the computer desktop, double-click the Macintosh HD  icon.
  2. Double-click the Library folder.
  3. Double-click the Printers folder.
  4. Right-click the HP folder, and then select Move to Trash.
  5. When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
  6. Double-click the PPDs  folder.
  7. Double-click the Contents  folder.
  8. Double-click the Resources  folder.
  9. Locate your printer in the printer list, and then right-click on your printer and select Move to Trash.
  10. When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
  11. Click the Trash icon on the taskbar, click the Empty  button, and then click OK to empty the trash.
     
    NOTEBy clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
  12. On the upper-left corner of the computer desktop, click the Apple menu icon, and then click System Preferences on the drop-down menu.
  13. Double-click Print & Scan.
  14. In the Printers list, click your HP printer, and then click the Minus button to delete it.
  15. Restart the computer
 
Repair Disk Permissions
  1. On the Dock, click Applications, and then click Utilities.
  2. Double-click Disk Utility.
  3. Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
  4. Click the Repair Disk Permissions button at the bottom of the window.
  5. Once the repair is complete, restart the computer.

Restart the printer, and download and install the HP Printer Drivers for OS X.

 

Now you can add the printer, and try scanning again. If the issue persists, let me know we can look at creating a new user account and scanning from there. I look forward to hearing from you.

 

Sunshyn2005
I work on behalf of HP


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Manny823 Honor Student
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Message 13 of 13
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HP Recommended

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Cannot scan to MacBook Air

Thank you very much for your help . What i really needed was the HP drivers. I uninstall it and reinstall the printer and choose the right driver for installation that before was just on Air Print and didn't show any other options since the drivers weren't installed. Now my printer is working propertly and I can SCAN now!! THANKS AGAIN!!

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