I'm sorry for the inconvenience. I think you will need to contact HP tech support.
Please call HP Tech Support for further assistance. If you are in US , the toll free # is 1-800-474-6836 . If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
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