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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Nina10
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Message 1 of 2
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Flag Post

Carriage can not move

‎05-09-2017 04:30 AM

HP Recommended
I need help with my printer office jet pro8625 I watch all the video on the website but not helping the printer carriage can not move so can you help me please
Thanks
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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎05-10-2017 04:00 PM

HP Recommended

 

@Nina10

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8625 printer. I understand that you are getting carriage jam issue and you have already done some preliminary troubleshooting.

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Turn off the printer, and then on again.
  • Clear any jammed paper from the printer.
  • Make sure that the carriage can move freely.
  • Remove and then reinstall the cartridges.
  • Plug the printer directly into a wall outlet
  • Reset the printer.

Click here and follow the steps mentioned in the document to perform above troubleshoot this issue.

 

Let me know how it goes,

Cheers.

Sandytechy20
I am an HP Employee

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