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DVanMat
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Carriage error

HP Envy 5660
Microsoft Windows 8.1 (64-bit)

Due to a paper jam, now my printer displays carriage error and states a paper jam is there. 

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Carriage error

Hi DVanMat,

Were you able to get all of the paper out after the paper jam?  Sometime it is hard to see and a flashlight can be helpful.

I recommend following the steps in this document to resolve the carriage error.

http://support.hp.com/us-en/product/HP-ENVY-5660-e-All-in-One-Printer-series/6809225/model/6809230/d...

 

 

I hope this resolves your issue.

Jean

I am an HP Employee
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