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Student
Posts: 1
Member Since: ‎01-28-2014
Message 1 of 3 (1,296 Views)

Cartridge Jam - HP photosmart 5524

Have an issue with a cartridge jam on my Hp photosmart 5524 - I've tried following the instructions shown on the display animation, however, I can not get the carriage that carries the ink cartridge to move. I don't want to force it as I may break the printer innards! What should I do? The cartridge carriage seems stuck and won't move!
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Associate Professor
Posts: 898
Member Since: ‎12-10-2013
Message 2 of 3 (1,267 Views)

Re: Cartridge Jam - HP photosmart 5524

[ Edited ]

Hi there Jane-Gregg,

 

If the printer is still within warranty, please call phone support for help: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

 

If you'd like to try some steps yourself, this documet has the best chance of fixing it:  http://support.hp.com/us-en/document/c03241387

 

Regards, Wally

 


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Student
Posts: 1
Member Since: ‎02-14-2014
Message 3 of 3 (1,233 Views)

Re: Cartridge Jam - HP photosmart 5524

[ Edited ]

I have exactry the same problem with my HP photosmart 5524 all in one.

 

cartridge doesn't come out.

 

do i need to call them?

 

Jane-Gregg have you fixed yours?

 

 thanks

 

zazaza

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