Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎01-28-2014
Message 1 of 3 (1,296 Views)

Cartridge Jam - HP photosmart 5524

Have an issue with a cartridge jam on my Hp photosmart 5524 - I've tried following the instructions shown on the display animation, however, I can not get the carriage that carries the ink cartridge to move. I don't want to force it as I may break the printer innards! What should I do? The cartridge carriage seems stuck and won't move!
0 Kudos
Associate Professor
Posts: 898
Member Since: ‎12-10-2013
Message 2 of 3 (1,267 Views)

Re: Cartridge Jam - HP photosmart 5524

[ Edited ]

Hi there Jane-Gregg,


If the printer is still within warranty, please call phone support for help:


If you'd like to try some steps yourself, this documet has the best chance of fixing it:


Regards, Wally


*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".

If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***
Posts: 1
Member Since: ‎02-14-2014
Message 3 of 3 (1,233 Views)

Re: Cartridge Jam - HP photosmart 5524

[ Edited ]

I have exactry the same problem with my HP photosmart 5524 all in one.


cartridge doesn't come out.


do i need to call them?


Jane-Gregg have you fixed yours?





† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation