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JPHS
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Message 1 of 2
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Cartridge Problem

HP Recommended
HP Officejet Pro 8600
Mac OS X 10.11 El Capitan

When the black ink ran out, I installed a new black cartridge (not a refilled cartidge). I am receiving the cartridge problem error: "Until cartridges are replaced, make sure the printer is turned on... One or more cartridges are missing or damaged." However, nothing is missing or damaged. I even replaced and put another new one in; the colored inks are all semi-full. I have tried cleaning as instructed and unplugging the back and replugging in. What is next? 

Thanks!

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @JPHS

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are getting cartridge error after installing a new cartridge.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the printer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2pFPdiP

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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