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05-20-2015 03:57 AM
Our printer Pro 8610 e-AiO has an issue with detecting damaged cartridges. Even when the cartridge is fine it will say that it is damaged. I have tried repositioning it but the warning comes back some time after reinserting.
So the cartridge is fine: it is for a brief period possible to print with the cartridge: the result is good. But then the printer goes to the error state in which it will not even try to print. This short window of time to print is very unpractical.
It is a lot of hassle to return the printer for such a minor issue (with big consequences though..)
So is it possible to disable this detection mechanism, perhaps similar to setting custom ink levels?
Since I do not see the option is there perhaps a hidden menu?
05-20-2015 07:20 AM
sounds as if there's an intermitent issue with the printer electrical interconnections with the cartridge. If your printer is still within warranty you could give HP support desk a call.
I work for HP and volunteer for this support forum
05-20-2015 11:07 AM
Your issue could be because you aren't using Genuine HP supplies. If you aren't sure if you are using HP supplies you can order them from here:
I am an HP employee though my option is my own.
05-28-2015 08:47 AM
Thank you guys for your responses.
I have not yet given a conclusion because I'm waiting for the new cartridges that should arrive later this week. If I have a final solution / returned the thing, I will give an update again.
I did get the yellow cartridge to work by reinserting it a couple of times. This particular one was not an official HP cartridge but I'm not sure it's related. It's just an ink container. The printer could clearly print with black because it did so a few minutes before reporting the 'error'. Anyways I still would like the option to disable this 'detection error', so I'll leave the thread open for now.
08-03-2015 06:04 AM
The final solution was to buy a (monochrome) laser printer, and keep the Officejet for scanning. The printing of this device is simply not reliable. We installed a set of new HP cartridges, (all of a four in one box) but cyan is printed as brown :s
I'm so tired of this thing I don't really care anymore. And so our little company is happily using a laser printer now. If you still have to chose.. DO NOT BUY this Officejet, or any inkjet I guess. The drama with ink cartridges will drive you nuts.
There is no answer to my original question of patching the Officejet software, but the case is closed now.