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Top Student
Posts: 3
Member Since: ‎11-23-2009
Message 1 of 6 (6,978 Views)
Accepted Solution

Cartridge in right stall not supported

I have a black print cartridge (C8767W) for my HP 2610 All-in-One that has suddenly started causing the printer to display an error "cartridge in right stall not supported." It has worked fine in the past.

 

I've tried removing and re-inserting it several times. This approach has worked twice  since we first received the error, but no longer appears to help.

The cartridge in question is only 3 months old and appears to have a date printed on it that indicates 2011/06/13. It also has a good bit of ink left in it. I think that this is a defective cartridge.

 

1) Is there any way to get it to work again?

2) If it is defective, is there any way to get a replacment cartridge?

 

Thanks.

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Accepted Solution

Re: Cartridge in right stall not supported

I contacted support and it was determine that the cartridge is defective and is being replaced under warranty.

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Teacher
Posts: 67
Member Since: ‎10-05-2009
Message 2 of 6 (6,967 Views)

Re: Cartridge in right stall not supported

[ Edited ]

Hi AFerg,

 

I would suggest you to clean the copper contacts on the cartridge and the document below would guide you do the same.

 

http://support.hp.com/us-en/document/c00244394

 

YOU WOULD HAVE TO BE VERY CAREFUL OF NOT TOUCHING THE NOZZLES / INK SPRYING SIDE, WHEN HANDLING THE CARTRIDGE.

 

Hope the document helps..!! Smiley Happy

Regards
Hareesh@SEC
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I am an HP employee. When I offer advice on HP Products, I'm speaking for myself and not for HP.
Top Student
Posts: 3
Member Since: ‎11-23-2009
Message 3 of 6 (6,941 Views)

Re: Cartridge in right stall not supported

Thank you for the reply. I have cleaned the contacts without any luck. I have sent a email to HP Support based on information from the document link you provided. 

Top Student
Posts: 3
Member Since: ‎11-23-2009
Message 4 of 6 (6,914 Views)

Re: Cartridge in right stall not supported

I contacted support and it was determine that the cartridge is defective and is being replaced under warranty.

GAL Honor Student
Honor Student
Posts: 2
Member Since: ‎06-21-2010
Message 5 of 6 (6,518 Views)

Re: Cartridge in right stall not supported

I have recently experienced this problem with our 2410 model.  The cartridge is full of ink, the date on it is 9/29/2009.  Can I take it to any store that sells this cartridge and ask for a replacement since it is defective?

Tutor
Posts: 20
Member Since: ‎04-08-2009
Message 6 of 6 (6,012 Views)

Re: Cartridge in right stall not supported

Hi,

 

My Photosmart 2610 just did the same. It was working fine, I printed a file, and then I sent the next and it made an error and a blue crash screen on its little LCD. Too bad I didn't think of copying the error. I thought it was something a restart would fix. But a restart gave me that cartridge not supported error.

 

It seems from your experience that the error is common. Is there a known fix now? How can I be sure that if I buy another cartridge, it won't **bleep** up again? that the error is in the cartridge (which shouldn't have happened anyway) and not the actual printer?

 

I need the printer working ASAP for MA projects. I can't wait, so please answer ASAP. If the only option is buying... I might just buy another brand, new with warranty to be safe.

 

 

Thanks.

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