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Honor Student
Posts: 2
Member Since: ‎06-15-2010
Message 1 of 3 (941 Views)
Accepted Solution

Cartridge(s) not detected

We have a HP 4280 Photosmart printer.  The following message suddenly appeared on the printer.  "Printer cartridge(s) missing or not detected". Both cartridges have been used for some time with no problem.  When I checked the ink levels the color cartridge had  an "x"  and  no ink level showing the black cartridge was ok.   No lights are flashing except the "on" indicator. What should we do?

0 Kudos
Accepted Solution

Re: Cartridge(s) not detected

Hi - May just be that the cartridge is now bad.  Go ahead and try the steps in this document, starting with Solution 2, since these cartridges had been working correctly:

http://support.hp.com/us-en/document/c01530839

 

Hope that helps.

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Associate Professor
Posts: 984
Member Since: ‎04-20-2010
Message 2 of 3 (912 Views)

Re: Cartridge(s) not detected

[ Edited ]

Hi - May just be that the cartridge is now bad.  Go ahead and try the steps in this document, starting with Solution 2, since these cartridges had been working correctly:

http://support.hp.com/us-en/document/c01530839

 

Hope that helps.

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Honor Student
Posts: 2
Member Since: ‎06-15-2010
Message 3 of 3 (905 Views)

Re: Cartridge(s) not detected

Thank you. Cleaning the cartridge contacts and carriage contacts worked.

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