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09-05-2015 02:53 PM
I have tried almost all of the fix its on bing. Went to control panel found the printer and right clicked, went to what is printing and I have to items to be printed. checked both items indicated then refreshed the printer, but it is still OFFLine.
09-07-2015 01:43 PM
Hello @top1, and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having issues regarding your printer connectivity. I'd like to help!
I would recommend removing the ink cartridges from the printer, and perform a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest downloading and running the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
10-11-2016 06:01 AM
I followed your instructions, but still can not print. I do have the printer showing up on my lap top, but when i right click on properties and go to ports and try to configure port it says"an error occured during port configuration". I think my problem is that my lap top IP address and my IP address on the printer are different. This happens a lot, but in the past I would be able to change the IP address on my lap top to match my printer. Now it will not allow me to configure the port.
09-09-2017 10:31 AM
Dear, I suffer from the same problem ever since I purchased the printer. It kind of comes and goes. Power reset never solved it although tried many times, as well as restarting the PC.
The only effective solution (though hectic) is to reinstall the printer SW and drivers from scratch!