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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP Deskjet 3637
Microsoft Windows 10 (64-bit)

Changed wireless network, printer no longer found.  Can you help with this.

3 REPLIES 3
HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

I tried that and it doesn't work.  It says failed to communicate with your selected product.

HP Recommended

Hi,

 

Can you restore network settings and then reinstall using USB connectivity before converting to wireless?

 

Do not plug in the USB cable until prompted to do so.

 

To restore network settings to default settings

 

● Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

 

Watch these example on how to install/connect using USB and then convert to wireless

 

HP Envy 4520 Download and install software and connect with USB connection- Part 1

 

HP Envy 4520 Convert a USB connected printer to Wireless Connection – Part 2

 

(different printer but the steps are the same)

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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