Cleaning/Misprint Issue on CP 2025 Printer

[EagleTech2010]

Sorted out the problem by changing the printer settings Tray 2 Type to "Heavy 111-130g". It was found to be not indicated so you have to tell the software what weight paper you have in the tray. 

[smudge63]

I've replaced the rollers, flashed the firmware and changed the media (nice HP get out clause) and the only way to get this to work was using alwinjohn's method above but changing default to Heavy as well :-

In System Tab and Paper Handling:
Default Paper Size: A4 or Letter
Default Paper Type: Heavy 111-130g
Manual Feed: Off
Tray 1 Size: Any Size
Tray 1 Type: Any Type
Tray 2 Size: A4 or Letter
Tray 2 Type: Heavy 111-130g
Tray 3 Size: A4 or Letter
Tray 3 Type: Heavy 111-130g

And so far so good

[brouotiey]

Hi,

I'm having the same issue with my HP CLJ CP 20205n printer..

Where can I find this settings?

In System Tab and Paper Handling:
Default Paper Size: A4 or Letter
Default Paper Type: Plain
Manual Feed: Off
Tray 1 Size: Any Size
Tray 1 Type: Any Type
Tray 2 Size: A4 or Letter
Tray 2 Type: Heavy 111-130g
Tray 3 Size: A4 or Letter
Tray 3 Type: Heavy 111-130g

TIA

[Benito1]

I ran into the same issue that's been a repeated report. The room where the printer is currently located is locked so I can't get to it right now. My question is, having not worked on one of these printers before, can they be configured for a HEX dump and if so, has anyone been able to get a printout of the RAW data when the printer goes into cleaning mode? If so, I'd be interested in looking at if at all possible.

Thanks

Sboogyman

[mac942]

Cheers this worked for me also

[chambers555]

I have had the same issue on a printer that was under warranty. I spoke to HP and they got me to change tray settings to heavy paper etc as described in the prevgious posts. This made printing really slow and still the printer was not right so they sent an engineer out. I told the engineer about what his colleagues said about changing the tray settings to heavy paper and he laughed and said that was total nonsense, apparently the roller pick up was worn (on a 2month old printer) and he said changing these tray settings may fix the issue but will make printing slow and is not a fix for this. He changed the roller and reset all the trays to A4 and plain etc and now it works fine, he also said no printer should be set to heavy paper unless you are printing on card or heavy gloss paper.. 

[SamuelR]

This thread was helpful to me, and I can confirm about the rollers that apparently wear out. This is my contribution, for future reference; the rollers in question are RM1-4840-000CN and RM1-4426-000CN and can be found on http://partsurfer.hp.com/Search.aspx?SearchText=CB494A along with diagrams of the interior design. The rollers themselves are inexpensive (at least they are in Sweden).

There is a third roller, but that is for the first, multipurpose/manual tray, that doesn't seem to wear out as easily.

[ZBaralic]

Settings can be fount on printers EWS - Settings page (network models) or from ToolboxFX.

I have tried the following and lost this missprint issue (for last two weeks):

1. Update firmware to latest 20110212

2. From printer Settingss tab (networked version) in option group

Print Quality group:

Power-On Calibration: On

Calibration Timing: 168 Hours

click Apply button

Extended Print Modes change options in Optimize group:

Resistration: On

Jam Reduction: On

click Apply button

System Setup group:

Auto continue: On

click Apply button

3. From printer driver ALLWAYS select appropriate paper type, never leave it to Unspecified!

Note on Unversal Printer Driver:

1. If Printing from Windows apps use PCL5

2. If Printing from MS Office - use PCL6 (in order not to lose colors on complex pages/slides)

3. If Prinintg from Adobe apps (except Acrobat reader which can use PCL5 efficiently) use PS (expect lot of processing in printer with PS driver)

Please not if you solved issue this resolution.

[imppress]

SUMMARY of Thread

Background:

First seen on an HP Color LJ CP2025, this error was typically seen when printing PDFs larger than 10 pages, especially when printing duplex. It has also been reported when printing from both XP and OSX versions of MS Word

Some models have some sort of defect in the paper pickup roller for paper tray 2. It causes a hesitation in loading the paper, causing it to be slightly out of alignment, to which the printer responds by automatically enters a cleaning cycle. Since the misfeed happens on the first printed side it spits it out without printing side 2 and leaves you with an operator interaction of pressing OK before it continues.


SOLUTIONS:

Use a different paper tray or the manual feed.

Pickup roller replacement may help. (if switching Tray 2's paper type to a heavy paper type (e.g. "Heavy 111-130g") fixes the issue, this is likelier to be correct) (Part #'s RM1-4840-000CN and RM1-4426-000CN found on http://partsurfer.hp.com/Search.aspx?SearchText=CB494A


If all trays have the problem,

These settings need to be changed only in printers using ToolboxFX or EWS utility.

Leave the printer drivers with default settings.

In System Tab and Paper Handling:
Default Paper Size: A4 or Letter
Default Paper Type: Plain
Manual Feed: Off
Tray 1 Size: Any Size
Tray 1 Type: Any Type
Tray 2 Size: A4 or Letter
Tray 2 Type: Heavy 111-130g
Tray 3 Size: A4 or Letter
Tray 3 Type: Heavy 111-130g

In Paper Out Handling:
Select Specify Time and Action.
Paper Out Time: 0 Seconds
Paper Out Action: Override

In System Tab and Print Quality:
Power-On Calibration: 60 Minutes
Calibration Timing: 168 hours

Note: Tray 2 and Tray 3 availability will differ based on Models.

If that doesn't help,

1. Turn off the printer.
2. With the printer off, press at the same time the right arrow button (>) and the Cancel button (X)
3. With the previous buttons still pressed, turn the printer back on.
4. Keep the buttons pressed until the message <Permanent Storage init.> appears on the printer. When you see this message release the cancel and right arrow buttons.

If that doesn't help,

1. Turn the printer off for about 2 minutes
2. Reboot
3. Go into the LCD menu under SERVICE and go to RESTORE DEFAULTS
4. Push OK. Problem may occurs after a hundred pages.

If that doesn't help,
Set Tray 2's paper type to something specific not "not indicated"


If that doesn't help,

Upgrade the firmware

If that doesn't help,

If using non-HP toner cartridges, consider switching to an authentic cart.


If that doesn't help,

Breaking up large PDF's into smaller documents might help.

On the "Printer Settings" tab (networked version) in the option group,

Print Quality group:

Power-On Calibration: On

Calibration Timing: 168 Hours

click Apply button

Extended Print Modes change options in Optimize group:

Resistration: On

Jam Reduction: On

click Apply button

System Setup group:

Auto continue: On

click Apply button

Note on Universal Printer Driver:

1. If Printing from Windows apps use PCL5

2. If Printing from MS Office - use PCL6 (in order not to lose colors on complex pages/slides)

3. If Printing from Adobe apps (except Acrobat reader which can use PCL5 efficiently) use PS (expect lot of processing in printer with PS driver)

[virendrakumar2]

Cleaning/Misprint Issue on CP 2025 Printer