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StanRDDS
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Message 1 of 2
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Color printing

HP Recommended
Envy 5660
Microsoft Windows 7 (64-bit)

My new printer does not print in color from computer. It does make a color copy although not of high quality.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 

@StanRDDS

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the printer only prints black but not in color,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you download the latest driver for your printer?

 

Click here to download the full feature software.

Note: use internet explorer to download the file.

 

Meanwhile, also try the below steps:

 

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

  1. Go to HP SureSupply.

  2. If necessary, select your country/region.

    Figure : Country/region selector

    Selecting your country/region
  3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

Solution two: Allow the printer to rest

Many print quality problems, such as poor black text or issues that occur with a newly installed cartridges, clear up with the printer's automatic servicing routine. There is nothing you need to do. The print quality should start improving in a few hours.

  • If automatic servicing resolved the issue, you can stop troubleshooting.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(Though the header/title may be different, the steps will help resolve your concern).

 

Keep me posted 😉

Riddle_Decipher
I am an HP Employee

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