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Student
Posts: 1
Member Since: ‎07-02-2014
Message 1 of 2 (169 Views)

Color setup cartridges not working

I just bought this printer and it will not print with the color or photo ink cartridges. I have removed and reinserted them and it still will not work. Any suggestions?

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Student
Posts: 1
Member Since: ‎07-02-2014
Message 2 of 2 (162 Views)

Re: Color setup cartridges not working

I have recently purchased a Photosmart 5520 and installed Setup ink cartridges.  However, I have got no further as error message says 'check ink cartridges' - pink cartridge appears to be missing.  I have followed support suggestions to re-insert, clean contact points etc, however nothing works.  The error message prevents me from returning to Home screen.  Please advise.

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