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01-25-2014 12:25 AM
I have attempted several faxes with my recently purchased Officejet Pro 8600 and have been unsuccessfull so far. The machine dials out ok, I can hear it communicating with the recipient fax machine and everything sounds like it's supposed to. The faxed page is drawn into the feeder and emerges from the machine after which the touchscreen displays the message 'sending fax' for around 2-5 minutes (too long imho). It then prints an error message saying a communication error has occured, error 351. I have checked my phone line with my telecoms provider for errors and there are none, and all the cables are connected in the correct manner. What are the most likely causes of this problem?
01-25-2014 07:56 AM
did any one reply to you because I'm having the same problem. This is my first time on the forum so I'm not sure I understand how to find the anwsers to my question. i was getting that same error message but after wrencching and pushing buttons It has change from comm. error to no fax dected. now what?