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Student
Posts: 1
Member Since: ‎09-02-2012
Message 1 of 2 (488 Views)

Computer no longer prints to printer

Hi.  I am not sure if this is the right forum for my problem.  I have a photosmart c310 printer.  Up until this week it worked fine.  All of a sudden, when we returned from a vacation this week, we can no longer print from the computer to the printer.  The printer works fine over airprint from my ipad and iphones, but not from my computer.  The network diagnostic utility says everything should be running fine.  I have tried uninstalling and reinstalling the software several times, turned off and on the router, printer, and computer in the order stated in the manual, but still no luck.  Any help would be appreciated.  Thanks!

0 Kudos
Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 2 (462 Views)

Re: Computer no longer prints to printer

Hi there,

Could you provide the community with a little more information to help narrow troubleshooting by providing your operating system information?

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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