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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 02:16 AM

HP Recommended
Product: Photosmart 5520
Operating System: Microsoft Windows 8 (32-bit)

Hi our printer says that the paper tray is empty when it is not. It will print from our ipad but not from the computer. Can anyone suggest a solution please. Thankyou

1 REPLY 1

‎02-20-2017 04:07 PM

HP Recommended

Hi @Bayo1,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see from the post that your HP printer is saying the paper tray is empty. I'll be really glad to help you with this,

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Now let's go ahead and perform a Hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now try to print a test page and check if it works.

 

Next thing, I would suggest here is to connect the printer using USB cable and then check for the latest firmware update if available for your printer, using this website.

 

Please follow the steps suggested in the support document for - HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5520 e-All-in-One Printer Series - An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper - Click here

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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