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Dixiefu
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Computer to Printer communication

HP Recommended
HP 2175 All-in -One printer
Microsoft Windows XP

Unexpectedly  scan. copy and  print not working. When I attempt to scan a document I get this error message: 

"The scanner could not be initialized.  An error has occurred communicating with the scanner. Please check if the scanner’s power cord and cable are properly attached and plugged in. Refer to HP service and support information on the web for more help with this error. The scanner software may be installed improperly, or there may be a device conflict." Unisntalled the printer and reinstalled with HP siftware disc but problem continues. Can somone offer help.

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Rainbow23
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HP Recommended

Hi @Dixiefu,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you getting an error "The scanner could not be initialized.  An error has occurred communicating with the scanner".

 

This issue could occur if the full feature software is not installed or configured.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Scanner Connection Error (Windows)

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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