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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
MelanieMo
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Message 1 of 2
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Connection Issue

HP Recommended
Envy 4520
Microsoft Windows 10 (32-bit)

Hello, I just purchased an Envy 4520 and plugged it in. Began to install it on my phone, as well as my laptop. My phone completed first and now I am unable to connect my laptop (which is also an HP) to the printer. They are both showing that they are both connected on my wifi network but when trying to install it, it just keeps saying "Unable to find printer." I opened up a word document and tried to print just to see what would happen and the printer does appear but it says offline. The little blue wifi light is on on the printer. Please help! Super frustrating! Don't want to use a USB Cord!

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @MelanieMo

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having an issue setting up your printer wirelessly.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Follow the steps in the below article to set up the printer wirelessly.

 

http://hp.care/2pMvsYe

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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