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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
kimel33
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Copier is cutting off

HP Recommended
HP Deskjet 2540
Microsoft Windows XP
My printer is cutting off images/words when I use my copier, at the top & bottom of the pages. I notice it also does this when printing sometimes. Any suggestions on how to fix this issue?
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A4Apollo
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HP Recommended

Hi! @kimel33,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

Try performing a hard reset on your printer.

 

Remove any items from the scanner glass and automatic document feeder (ADF), then close the scanner lid.
With the printer turned on, disconnect the power cord from the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into a wall outlet.
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the printer.
Load the original document or photo, then try to copy.

 

Please try changing the cartridges on your printer and check.

 

Also. try updating the firmware and check if it helps.

 

Link to update printer firmware.

 

Refer this article to troubleshoot copy issues.

 

If the issue persists it is a hardware issue please contact HP support for service options.

 

Link to contact HP.

 

 

Hope hear from you soon!

Cheers! 🙂 

 

 

 

 

 

A4Apollo
I am an HP Employee

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kimel33
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That didn't work & now it's picking & choosing which sections of the paper it wants to copy... this printer is a complete piece of junk.
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