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Syachi39
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Could not color print after upgrade firmware fo ENVY 4520

HP Recommended
ENVY 4520
Microsoft Windows 10 (64-bit)

My ENVY 4520 printer could not complete color printing after upgrade to latest firmware which was suggested by HP Support Assistant.

 

Firmware version: CFP1FN1617BR

 

 

 

 

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Dvortex
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HP Recommended

Hello, @Syachi39 – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

I understand that you having trouble printing in color using your Envy printer. To isolate the issue further, I need to know whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

 

If the copy comes out fine, then reinstall the drivers and check:

 

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Restart your computer.
  • Now click on http://ftp.hp.com/pub/softlib/software13/COL61222/mp-147801-1/EN4520_Basicx64_1122.exe to download and install the printer drivers.
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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