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MarceloSB
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Country reset - broke my Printer

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HP 3636 Ink Advantage
Microsoft Windows 10 (64-bit)

Guys, I am posting it here because I could not find anywhere else.  It is a problem I faced with support. I used to live in Brazil and I came to US last year. 

My cartridges got empty and I bought another two last week. Code here is different, instead of 664 it is 63. But then, I needed to contact support because of a "security"  to avoid cartridge from other Countries.

A Country Reset was done in my printer, now, any cartridge works (664 or 63). 

 

My case number [Personal Information Removed]

 

So, take care in case you need to do that procedure. 

 

Regards,

Marcelo

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Omar-E
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@MarceloSB

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP
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