Guys, I am posting it here because I could not find anywhere else. It is a problem I faced with support. I used to live in Brazil and I came to US last year.
My cartridges got empty and I bought another two last week. Code here is different, instead of 664 it is 63. But then, I needed to contact support because of a "security" to avoid cartridge from other Countries.
A Country Reset was done in my printer, now, any cartridge works (664 or 63).
My case number [Personal Information Removed]
So, take care in case you need to do that procedure.
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