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Student
Posts: 1
Member Since: ‎09-18-2013
Message 1 of 3 (1,578 Views)

Critical error: HP LaserJet 100 color MFP M175 Series - Please give me a solution to this problem.

I am having a problem trying to install a new printer. As an administrator on a active directory domain on a Windows XP machine; when I go to install the software on the HP LaserJet Pro 100 Color MFP M175nw CD with serial number CE866-60105 v1.1, the installation which says "product has been detected - waiting for product setup to finish. This may take several minutes..." takes about ~40min to go through the installation. After this time passes the installation progress bar gets to 99% and then it says "Error - An install operation took too long to execute. This is a fatal error preventing product use. Please restart your computer and run the installer again. If the problem persists, please check the product support web site for your product.

 

I've attached this error screen to this post. What do I need to do to get this printer installed?

 

fatal_error.jpg

 

 

Thanks,

 

Jeremiah O'Neal - NST

we6jbo@gmail.com

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Retired
Posts: 5,085
Member Since: ‎09-05-2013
Message 2 of 3 (1,550 Views)

Re: Critical error: HP LaserJet 100 color MFP M175 Series - Please give me a solution to this problem.

Hello Jeremiah-NST,

 

I would like to assist you, but I have a few questions I need to ask first:

 

How are you trying to install the printer?

Does it install on another computer?

 

Mario

I worked on behalf of HP.
Student
Posts: 1
Member Since: ‎11-04-2014
Message 3 of 3 (970 Views)

Re: Critical error: HP LaserJet 100 color MFP M175 Series - Please give me a solution to this proble

Hi Mario,

 

I have a similar installation error like Jeremiah-NST.

I was sucessful installing CD setup on my Dell XPS Laptop  but have spent 2 days trying to go through the same installation process on my Toshiba Satellite laptop.

 

i'm using the setup Hp printer cd to do the installation on the computer hence the same error post like the one of Jeremiah-NST.

 

please assist.

 

Eben

 

 

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