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03-26-2011 08:47 AM
I have a Deskjet 3050 all in one J610 series printer. This is connected wirelessly. Everything was working well until today. When I double click on the printer icon on the desktop it will not open as it used to. Having Windows 7 a box comes up and thenasks if I wish to connect a new printer or add more software. To get into my printer details I have to click Start, Control Panel, Hardware and Sound, View Devices and Printers and there I can double the icon and get in. However, when I click on the estimated ink levels I get "the parameter is incorrect" - when I double click on activate scan to computer I get "Error launching the program. The device was not specified".. What is going on? My other laptop does not have this problem being on Windows XP. I also want to know if I change to a new router with a new ISP how do I reconfigure this? I have read that you put in the CD and go from there clicking on "reconfigure" but there is no "reconfigure" on my CD that came with the printer. Your help would be much appreciated.
03-26-2011 12:47 PM
on your windows 7 computer you might as well as reinstall the whole software it seems that even the scan app of your printer is not opening app, and in order for you to determine that try scanning from paint
and if you will use a new wireless router then you can just add a new printer and it should work out fine
---hopes this helped you on your problem
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