Thanks for the advice. I Finally got down to trying it on USB but it doesnt work. The firmware refused to install. Doesn't work on Wifi network either. I did use genuine HP ink so this is rather disappointing.
I reviewed the post completely. I understand that you are not able to update the printer firmware. You've shown excellent commitment, brilliant temperament and great resolve to try and get the issue resolved. Kudos to you for a job well done. As @Chimney_83 is out of office I am replying on his behalf.
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.
They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a superb week ahead. 🙂
DavidSMP I am an HP Employee
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