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deanduncan
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HP Recommended

DJ3522

DJ 3522 Three in one Printer
Microsoft Windows 10 (64-bit)

4/25/16 @ approx 2:15 pm.

 

Printer and copier functions OK.   But when I click on Scan I get the text message:  "The Deskjet 3520 series was not found".

 

I have tried completely turning off the printer and disconnecting it from computer.  Then reconnected and restarted, but with same result:  no scan function, but OK printing and copying.

 

I went to HP.com for support and downloaded "Print and Scan Doctor (HPPSdr.exe)", but the Install process apparently stopped about half way through the bar-indicator.  Have not completed this process.

 

Next, I found the instruction for uninstalling the printer software, and downloaded the Full Featured software and Driver (DJ3520_1315-1.exe), but have not done this process.   Decided to post this message and see what advice someone has.

 

Thank you...

 

deanduncan

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deanduncan
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DJ3522

Reply to my own Post:

 

After posting I found another "help" location that said that if runnng on Windows 10, turn off printer and reboot the computer.  I tried that and it worked!!

 

Scanner now works fine.

 

Thanks for listening....goodbye.

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Note on archived topics.

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