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Posts: 1
Member Since: ‎03-20-2013
Message 1 of 2 (535 Views)

DSS 4.91 Critical Error Message

We have suddenly started getting emails from the DSS servers saying the following:


The MFP Digital Sending Software (X.X.X.X) incurred a critical error:

SMTP protocol error


This error may require administrative action.


The following additional information is available:


I have checked the devices and they still are emailing OK, but this email is being spammed roughly every 3 minutes.


Any ideas on what the problem might be?

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Top Student
Posts: 5
Member Since: ‎07-22-2011
Message 2 of 2 (476 Views)

Re: DSS 4.91 Critical Error Message


This could be an SMTP communication error message which could be failure during initializing and handshaking with SMTP server. If you are able to send message you could ignore this error notification by following steps.

Uncheck the "Notify administrator of critical error" check box on the "General" tab of the DSS Configuration Utility to receive e-mail messages when critical errors occur.

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