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IRollman
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DesignJet 4000ps Hard Drive Secure Erase

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4000ps
Microsoft Windows 10 (64-bit)

Hello,

 

We are closing out a project for a secure client, and I need to erase the hard drive on the plotter. How is this done, so as to still leave the plotter operational?

 

Thanks,

 

Irv

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Mikeg81
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Hi,

 

Access the Service Utilities Menu and do Sanitize Level and Disk Wipe.

 

The Disk Wipe is DoD 5220.22-M

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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IRollman
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OK, two questions/ scenarios:

 

1. How do I get to the "Service Utilities" menu? It's not obvious standing in front of the plotter. (Caveat: I'm doing this remotely, having an end-user do it for me over the phone.)

 

2. If I pull the hard drive and sanitize/ reformat, will it "brick" the plotter? Is that hard drive then re-usable by the plotter, if formatted correctly? And what's the correct format (FAT, FAT32, NTFS, etc.)?

 

Sorry to be obtuse....

 

Irv

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Mikeg81
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Hi,

 

You dont have to remove the HDD from the printer.

I dont think you will be able to remove it to wipe it as it is encripted. But any way, dont do it.

The Firmware is on the HDD, if you wipe the HDD and remove the Fw, you will not be able reinstall it.

 

To enter Service Utility

 

- Access the Setup Menu

- Press Up Arrow and X keys at the same time

- Select Service Utilities

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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Martari
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Question for Mikeg81, 

Is there any way to check if the Firmware and data is still  on the HDD?? (while the plotter is not functional)

I've connected the HP designjet4000 HDD to a PC in order to see if the HDD is working, in Windows and Ubuntu also.

Windows disk manager shows "Not initialized" but recognize the name and capacity of 40G while,

Ubuntu disk manager shows "Unknown" also recognizing the 40G size of it.

You said earlier that the HDD it is encripted, is this the reason why I get "Not initialized"/"Unknown"?

 

Thanks!

 

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Mikeg81
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Hi

 

If ur computer see the HDD, you hear the HDD spinning, I consider the HDD is ok

Yes, Becuase of the encription you cannot see the content

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
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