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11-10-2016 01:47 PM
We are closing out a project for a secure client, and I need to erase the hard drive on the plotter. How is this done, so as to still leave the plotter operational?
11-11-2016 08:54 AM
OK, two questions/ scenarios:
1. How do I get to the "Service Utilities" menu? It's not obvious standing in front of the plotter. (Caveat: I'm doing this remotely, having an end-user do it for me over the phone.)
2. If I pull the hard drive and sanitize/ reformat, will it "brick" the plotter? Is that hard drive then re-usable by the plotter, if formatted correctly? And what's the correct format (FAT, FAT32, NTFS, etc.)?
Sorry to be obtuse....
11-11-2016 12:22 PM
You dont have to remove the HDD from the printer.
I dont think you will be able to remove it to wipe it as it is encripted. But any way, dont do it.
The Firmware is on the HDD, if you wipe the HDD and remove the Fw, you will not be able reinstall it.
To enter Service Utility
- Access the Setup Menu
- Press Up Arrow and X keys at the same time
- Select Service Utilities
I'm an HP Inc employee. But my response is not in behalf of HP Inc
02-02-2017 03:56 PM
Question for Mikeg81,
Is there any way to check if the Firmware and data is still on the HDD?? (while the plotter is not functional)
I've connected the HP designjet4000 HDD to a PC in order to see if the HDD is working, in Windows and Ubuntu also.
Windows disk manager shows "Not initialized" but recognize the name and capacity of 40G while,
Ubuntu disk manager shows "Unknown" also recognizing the 40G size of it.
You said earlier that the HDD it is encripted, is this the reason why I get "Not initialized"/"Unknown"?