cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
3 2 0 0
Message 1 of 5
438
Flag Post

Designjet 5500 paper surge at start of print job

HP Recommended
Designjet 5500
Microsoft Windows 7 (64-bit)

Hello all. I'm printing a 36x48 PDF cartographic map created from ArcMap. After the data is processed, and the moment printing starts, the paper shoots out about 2 inches and then starts printing. This creates a 2 inch white space on one side of the print. Could it be a calibration issue? Thanks for any help!  

0 Kudos
4 REPLIES 4
Highlighted
Level 13
7,130 7,121 558 1,016
Message 2 of 5
Flag Post
HP Recommended

Does it happen with all jobs or only this job.  If only this job then the issue is some setting in the job.  If it happens with all jobs, then try printing something from the utilites menu (test prints) from the printer menu and see if it does the same thing.  Sounds more like an issue of what the printer is receiving and not an issue with the printer itself.

0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Hi there. Thanks for your reply. It happens all the time, including test prints. Right when the printer is about to begin it sends the paper out about 2 inches and starts there. I changed the paper roll to a new one and the problem is still there. Maybe a driver issue? Software issue? Maybe I can change the settings back to factory default.  

0 Kudos
Highlighted
Level 12
Level 12
3,728 3,680 305 725
Message 4 of 5
Flag Post
HP Recommended
By test prints I think David meant the ones you do from the printer control panel, and I'm wondering if you didn't do just a Windows test print.

If it's doing it on a Windows test print then print some of the built-in pages and see if it does the same thing.

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

Hi. Yes, I have done test prints from the front panel and Windows test print. They all start printing after the paper comes out 2 or so inches. I don't know if it could be from a loose belt because the belt is making slapping sounds as the printheads move across the platen.

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation