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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
T520 36-in ePrinter

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2 REPLIES 2
HP Recommended

Hi,

 

If you already replaced the power cable, try isolating the printer, remove the inks, printhead, paper and reboot.

 

If you still get the error, you might have to replace the Main PCA

 

Best regards

Mike G

I'm an HP Inc employee. But my response is not in behalf of HP Inc
HP Recommended

Hi,

 

At first try to follow the below steps and get it fix by :

- Connecting the printer to another outlet

- Repacing the power cable

- Replacing the Main PCA (If you have replace Main PCA, it will solved the issue.)

 

Also try to Isolate the printer by removing any connectivity cables, printhead

 

Try removing the ink cartridges, printhead, paper, replacing the power cable and another power outlet. If you still have the problem, please replace the Main PCA (P/N: CQ890-67097)

 

PartSurfer: http://partsurfer.hp.com/Search.aspx?SearchText=CQ890-67081

 

Part Store: https://parts.hp.com/hpparts/Default.aspx?mscssid=

 

original.jpg

N.B: Part No. CQ890-67081 is an older revision.

 

Main PCA - T120: P/N: CQ891-67013

Main PCA - T520: CQ890-67023 

 

It is my understanding that the new Main PCA should come with the USB with the FW. Make sure it is there before installing the new main PCA.


If problems with the FW, will not recommend you to use the old USB with the firmware again.

 

If not covered under warranty you may replace Encrypted chip which is failed on the mainboard inside the printer you can buy it on ebay/other's source:

 

http://www.ebay.co.uk/itm/282081139582?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649

 

http://www.ebay.co.uk/itm/HP-Designjet-T520-Blue-Screen-Error-Solution-Encrypted-chip-/282385654102

 

http://www.ebay.co.uk/itm/282153834889

 

 

 

Thanks,
Rashed

Regards/Rashed
https://www.linkedin.com/in/rasheddul
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