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Plabebob
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Message 1 of 2
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Deskjet 2040 prints everything twice

HP Recommended
HP Deskjet2040
Microsoft Windows 10 (64-bit)

I have a Deskjet 2040 which I use wirelessly from my PC running Windows 10. It's worked fine for years, but recently it's starting printing things for a sceond time after a wait of a few hours. The only thing I have changed recently was to reinstall the scan utility.

 

Any help much appreciated. 

 

Thanks.

1 REPLY 1
Chimney_83
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Message 2 of 2
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Greetings @Plabebob

 

Thanks for the post. 

 

I understand that your printer is printing every document twice. 

Don't worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

Are you facing any print quality issues?

 

Please follow the procedure mentioned below to reinstall the printer software and it will fix the issue you are facing. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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