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09-04-2012 12:14 AM
Hi! I recently purchased the deskjet 2515 because of its scan-to-computer button.
The unit works - both printing and scanning (if initiated through the HP Application on my Mac).
But when I tried to use the scan button on the printer, the power button blinks and then nothing happens. I have downloaded the manual and it says that it should save in a default location. However, the light of the scanner and the "scanning" itself doesn't even turn on.
Do let me know if I missed anything.
09-05-2012 04:59 PM
Could you provide the community with a little more information to help narrow troubleshooting? What version of OSX are we using?
09-06-2012 08:49 AM
Hi! I've been conferring with Jason of the Email Support Team.
It turns out that the installation was incomplete and I had to do it over. At first the scanner settings couldn't be tinkered with but after restarting (twice) I finally got to adjust the settings on the application.
It now works fine
Kudos to HP for such wonderful aftersales service!
09-11-2012 10:50 AM
Glad to hear you are back up and runnning. Let us know ASAP if you have any further problems
Best of Luck!
05-20-2013 02:19 PM
05-20-2013 02:32 PM
i fixed it .... no need to install the ink
i didn't install it till now ))
i found that there is the problem of the usb cable when i changed it
the scanner is running well )
07-22-2013 04:16 AM
I recently bought a brand new HP Deskjet 2515. I brought my laptop at the store so the employees will be the ones who will install it on my PC. I have no CD-ROM so its really necessary. Printing jobs and copying jobs are fine but scanner is not working. I already clicked the option "Scan a Document or Photo" and even press the scan button on the printer itself but still, it doesn't respond. It is such a burden to go back at the store which is about 6 km from my house. So please help.
07-22-2013 05:20 AM
I managed to fix my problem. I tried HP Print and Scan Doctor. It helps. "Tagal magrespond ng mga tao sa forum na to!" (The people in this forum are very late to respond!) http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...