Deskjet 2540 not printing the full page

[TedWaddell]

Hi Guys,

Could really do with some help.

I have installed the Deskjet 2540 and when I go to print, the printer will print about 3/4 of one line, then nothing for a few lines, then another line then nothing etc. As an average, approximately 9 lines out of 40 will get printed. I have tried printing both PDF and Word. Is this an alignment issue? The lines that are printed are in the correct place.

I also have enough ink.

Best regards,

Ted

[Jeet_singh]

Hi @TedWaddell,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand you are having print quality issues on your HP DeskJet 2540 printer. Don't worry, though, as I have few steps which should help to resolve the issue,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Please remove all the ink cartridges and then perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try to print a test document and check if it works.

Print a  test quality page and check if it works.

Please follow the steps suggested in the support document - Fixing Print Quality Problems for the HP Deskjet 2540 All-in-One Printers - Click here

If the issue persists, I would suggest you to uninstall the printer and then install the full feature software

Let's try these steps here:

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Now download and install the full feature software, using this link.

I hope this helps, let me know how it goes for further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[TedWaddell]

Hi,

Thank you for your reply. Unfortunately none of the steps your provided have sorted the problem. The printer is pretty much brand new (it was unused for quite some time and so out of warranty) and has just been installed in this computer. I have also tried to print a test quality page but with the problem I described, it only print 5 lines of it! Pretty poor quality for such an 'all seeing all doing' printer!

[Jeet_singh]

Hi @TedWaddell,

Thanks for replying, 

I appreciate your time and efforts,

I understand you have tried printing the test quality page and it comes out to be poor quality this clearly indicate to be a printer hardware. I would suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,