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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-28-2017 12:59 PM

HP Recommended
Product: Deskjet 2545

So ... I got a Deskjet 2545 All-in one printer/scanner and despite what the specs state at:

 

https://support.hp.com/br-pt/document/c03896347

 

does NOT accept these 662 (XL or not) cartridges, forcing me to obtain the NON ORIGINAL / GENERIC 61 cartdriges ... as the ORIGINAL ones do NOT come to Brazil.

 

Please update the firmware so the "not compatible cartdrige" message is fixed so we can use the ORIGINAL 662 XL  cartdridges as stated on the site !!!

 

Thank you

 

Rogerio

1 REPLY 1

‎04-28-2017 09:32 PM

HP Recommended

It sounds like the printer was originally set up in the US or some other country that used the 61 cartridge.  You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.


Bob Headrick,  HP Expert

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