• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-26-2014 12:17 PM

HP Recommended

I have Windows 7

My printer is connected via USB and when I go to scan something I get the message "An error occurred while scanning"

I have tried the HP Scan doctor but it couldn't fix the problem

fdggf.png

‎05-27-2014 04:02 PM

HP Recommended

Hi,

 

I am glad you put the solution on public awarness. It is the best solution. You can reinstall how much you want it doesn`t help you can restart computer and scaner as well it bring nothing. The true problem is in services. Thank you for it.

Fot this type printer it is major problem I made it couple times what you describe and it was previously advice from HP support. I believe it should be spread for free for everyone because it is true reason why those printers have problems with their scanners. All the best and I wish to see more such people like you.

 

Adrian

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.