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Student
Posts: 1
Member Since: ‎08-21-2013
Message 1 of 2 (1,622 Views)

Deskjet 3520 won't print black or yellow

I replaced the cartridges, they are new and the vents are not clogged, they are definitely in place. I also tried cleaning the printhead and realigning, but black and yellow just won't print. I really don't want to have to replace the printhead:smileysad:

Is there anything else I can do?

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Teacher
Posts: 97
Member Since: ‎01-08-2013
Message 2 of 2 (1,576 Views)

Re: Deskjet 3520 won't print black or yellow

[ Edited ]

Hello Rakatie,

 

I am sorry to hear you are having problems with your Deskjet 3520 printer. It sounds like you have taken the right steps to resovle the issue, but I would like to offer more suggestions for cleaning the device. This is found at this HP Support Forum web page:

 

http://support.hp.com/us-en/document/bpa00299

 

There are other suggestions on this page if you move up a level.

 

I hope this helps resolve your problem.

 

Thank you,

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