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sailsimenon
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Deskjet 3845 does not print magenta anymore

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Deskjet 3845
Microsoft Windows 10 (64-bit)

Hi, I have a Deskjet 3845 which has always worked perfectly. It is connected to a desktop running Win 10 64 bit.

Suddenly it stopped printing the magenta tones, i.e. any image is just coming with yellow and blue.

I checked the printing preferences and all seem right. I run the cleaning cycle.... no changes. I disinstalled and reinstalled the drivers....no change. I replaced the cartridge with a new original one....no change.

Any suggestion on how to fix this issue ?

Thanks.

 

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sandytechy20
HP Support Agent
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@ sailsimenon

 

Welcome to the HP Forums. I would be happy to help you with your HP Deskjet 3845 printer. I understand that you are getting issues with Magenta ink cartridge and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • This may be caused by the spray nozzles being clogged or by the cartridge running out of ink.
  • If the inkjet print cartridge is running out of ink, replace the cartridge.
  • If it is not low on ink, try the cleaning process.

Click here to check the last step in the document and perform the cleaning process.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

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sailsimenon
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Message 3 of 4
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Thanks for the reply but....it looks like you did not read my posting and just replied with a standard answer.

I already tried all the steps you mentioned and even installed a brand new original cartridge....without solving the issue.

If you can help with the "next level" troubleshooting would be really appreciated.

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sandytechy20
HP Support Agent
HP Support Agent
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@sailsimenon

 

Thanks for the reply.

I understand that you have extensive knowledge about printer repair.

Hat off to you on that score.

 

It seems to be a hardware issue.

I request you to contact HP phone support for assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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