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BrianJoyce
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Solved!

Deskjet 3845

HP Recommended
Deskjet 3845
Microsoft Windows 7 (32-bit)

Until yesterday this printer worked fine but I appeared to run out of ink.   I changed both color & black cartridges (not a cheap fix) but when trying to print, although the printer now makes all the right moves and noises, the paper is unmarked .   I tried to reach the Forum in the usual way but after logging in I keep getting:-

 

"The connection was reset

The connection to the server was reset while the page was loading.

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HevnLgh
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Hi @BrianJoyce,

 

Welcome back to the HP Support Forums! Smiley Happy I see you recently changed the cartridges on your HP Deskjet 3845 Color Inkjet, and now it is printing blank pages.

 

I would like you to start troubleshooting here: 'No Print Cartridges Have Been Detected' Error Message, I understand you are not getting this exact error message but I would like you to complete the steps listed. focusing on the cleaning.

 

If you are still unable to print after the troubleshooting please call technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thank you,

 

HevnLgh
I work on behalf of HP



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BrianJoyce
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Thanks. All's well now. I don't know which part of the advice given was the relevant bit but everything is now go!
BrianJoyce
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Just a further point, .... I still can't access the Forum by the usual route.   As previously mentioned, all I get after entering my name and password is "The connection was reset".   However, I was able to get your message by clicking the link in the email.

 

 

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BrianJoyce
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Just a further point, .... I still can't access the Forum by the usual route.   As previously mentioned, all I get after entering my name and password is "The connection was reset".   However, I was able to get your message by clicking the link in the email.

 

   So, thanks again!

 

 

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HevnLgh
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BrianJoyce,

 

I apologize for overlooking that in my original reply, I thought because you were able to post a question you were able to log on successfully.

 

Which Web Browser are you using? I was able to research the error, and it looks like it is confined to Mozilla Firefox, is this the browser you are using, if yes take a look at the helpful video I found on Youtube.com:

 

how to fix connection was reset on your browsers

 

As for the update, thank you for that I am glad the HP Printer is up and running again. Can you please consider marking my recommendation (Message # 2 in this thread) as the Accepted Solution, so other Community members with the same problem can easily find a solution.

 

Thank you again, I appreciate the team work! :smileyhappy:

HevnLgh
I work on behalf of HP



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