Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

[Bob_Headrick]

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bernicemc wrote:

I still have problems, and hope I did the patch correctly. The 3 dll's I did were the 3 that showed at the very top of the patch. I can align the cartridges with no problems. However when I go to print the light on the printer keeps flashing and it acts like it is going to print but does not. I have to look at the printer for jobs to print and delete the job as it says error. I then get a blank page to feed out when I push the button on the printer that is flashing. I know not to print a test page, but that does not seem to even matter. I have removed the printer several times and then added it back and the driver re-loads. My printer is a HP722C. Part of the patch seems to be working as the computer does find it. My OS is Windows Home Edition 64. Before I did the patch I was not able to do anything with the printer, but it just won't print a document, as I have tried to from Word and Notepad with the same results, blank paper. What else do I need to do, as I have been thru all the comments several times and still don't know how to accomplish what so many people have done, (their printer is working) I even went and purchased a new USB cord for the printer, but when I connected it nothing worked, so I put the other one back and got the results stated above. This is driving me insane. What are the names of the dll's so I can check I used the correct ones? Can anyone tell me what else to do.

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For the Deskjet 722 that you have the only patch file you need is hpvdb720.dll. A blinking light would indicate an issue with the printer.  Try printing a test page as shown here and see here for information on debugging blinking lights.

[rjbub]

"First make sure the driver for the printer is installed.   Log into the computer with an administrative account. "

Thanks, but as far as I can tell, my Window 7 64 bit doesnt have a driver installed for the HP 722c   and everywhere I look on line I cannot find a driver . HP's site doesnt offer a windows 7 driver and even if I choose a Vista driver, it says it is already on my computer. 

I would like to use your patch, but I cannot find a driver file to patch the work around to...

Thank you for your help and advice.            

,

[jeff9555]

Looking for help....

downloaded patch and unzipped.

Can you give me step by step instructions as to where to copy the patch using

explorer.

Thanks, Jeff

[Flymar01]

Does this work on the 4600 series of photo printers?? Just wondering, because I have vista 64 and I had to get my print spooler back up and working. everytime I uninstall and try to install it.

[Bob_Headrick]

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@Flymar01 wrote:

Does this work on the 4600 series of photo printers?? Just wondering, because I have vista 64 and I had to get my print spooler back up and working. everytime I uninstall and try to install it.

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The patch only applies to the printers listed.  What is your printer model?  Are you using 64 bit Windows 7?  Let me know, I may be able to do some testing.

[Bob_Headrick]

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rjbub wrote: [snip]

Thanks, but as far as I can tell, my Window 7 64 bit doesnt have a driver installed for the HP 722c   and everywhere I look on line I cannot find a driver . HP's site doesnt offer a windows 7 driver and even if I choose a Vista driver, it says it is already on my computer. 

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The Deskjet 720 driver is delivered through Windows Update.  Click on Start, Devices and Printers, Add a Printer, select the proper port, Windows Update then select the HP (not Hewlett-Packard) Deskjet 720c.

[Bob_Headrick]

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@jeff9555 wrote:

Can you give me step by step instructions as to where to copy the patch using

explorer.

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The patch files should be copied to the C:\Windows\System32\spool\drivers\x64\3 directory.  You will need to do this from a user that has administrative capability.

The easiest way would be to open the directory where you unzipped the patch, then open another explorer window and navigate to the C:\Windows\System32\spool\drivers\x64\3 directory.  Now go to patch directory, select the three patch files and drag them into the C:\Windows\System32\spool\drivers\x64\3 directory.  You will probably be prompted at this point with a UAC warning, click that it is OK.

[Flymar01]

mine is a c4680 photosmart. vista 64

[Bob_Headrick]

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Flymar01 wrote:  mine is a c4680 photosmart. vista 64

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OK, I downloaded the full featured C4680 driver from HP and installed it on a VMware  Vista 64 machine.  I do not have a C4680, but I installed the driver and put the port as my wireless Photosmart Premium c309a.  It did print fine for a test page and also a few pages printed from my browser.  

It appears you have some different issue. I would suggest posting a new thread with plenty of details of your system (e.g., how is the printer connected) and any error messages you see.  The thread here is for a particular error that causes the spooler to crash in 64 bit systems when using some particular HP host based printers.  

[Flymar01]

Just wanted to let you know that I got printer and solution center working after a repair install of vista 64,  Kind of slow cleaning it up, but for right now I will take that .  After while, I might have to a complete sys restore.  Let you know how things go.

Flymar01