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doz2212
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Devices won't recognize printer

HP Recommended
Officejet Pro 6978

I've had this printer set up for a few months with no problems. All computers, tablets, and phones were able to send to the printer wirelessly to print.  The other day I recieved a fax, and from that point on, nothing will recognize that there is a printer on the network. The printer is still connected. I've tried to reinstall the printer through my laptop, but it won't connect, even when manually entering the printers IP address.

Any info would be appreciated. Thanks.

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Dvortex
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Message 2 of 2
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Hello, @doz2212 – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d be glad to be of your assistance!


Going through your post, I understand that the printer is not recognized by any device on your network. Let’s start by performing a network power drain that will help you fix this issue is most cases. Here are the steps:
 

  • Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.
  • Wait for 2-3 minutes.
  • Now turn on the modem if present. Wait till all the lights are steady and idle.
  • Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.
  • Then turn on the printer and other devices and check for issue resolution.


If the issue still persists, then let’s try to restore the network and then reconnect the printer to the network. Follow the steps below:

 

  1. From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Wireless Settings, and then scroll down to find the "Restore network defaults" option.

  4. Now, go back to wireless settings and touch Wireless Setup Wizard.

  5. Touch the name of your network in the list of available networks, and then touch OK to connect the printer to the network.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂


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DVortex
I am not an HP Employee
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