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Rushhh
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Dirty rollers

HP Recommended
Photosmart 7525
Microsoft Windows 7 (32-bit)

I am getting ink smears on the upper left corner of #10 envelope when printing

 

It may be dirty rollers or track I'm not sure, I can't tell by looking or touching, but I can't fix it. This only happens when printing envelopes. Not paper - therefore I feel it has to do with the thickness of the envelop vs. paper

 

I need immediate help with this

 

Rushhh

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MarcelusWallace
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Welcome to the HP Community @Rushhh,

 

I understand that your envelopes are printing with an ink smear in the top corner. I will be happy to help.

 

I recommend starting by cleaning your paper feed rollers

 

Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.
  1. Gather the following materials:
    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers
    • Distilled, filtered, or bottled water (tap water might damage the printer)
  2. Disconnect the USB cable from the rear of the printer if your printer is connected with a USB cable.
  3. Press the Power button () to turn off the printer.
  4. Disconnect the power cord from the rear of the printer.
  5. Remove the two-sided printing accessory (duplexer) from the rear of the printer. Push the right side of the duplexer to the left, and then pull out the duplexer to remove it. Set the duplexer aside.
    Figure : Remove the duplexer
    Image: Remove the duplexer.
    1. Push the duplexer to the left
    2. Pull out the duplexer
  6. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  7. Press the cloth against the rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
    Figure: Clean the rollers in the rear of the printer
    Image: Clean the rollers in the rear of the printer.
  8. Allow the rollers to dry for 10 or 15 minutes.
  9. Check the rollers on the duplexer. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the duplexer.
    Figure : Check the rollers on the duplexer
    Image: Check the rollers on the duplexer.
  10. Reattach the duplexer to the rear of the printer. Insert the two pegs on the left side of the duplexer into the left side of the printer, and then gently push the duplexer into place. Make sure that the duplexer is firmly attached.
    Figure : Reattach the duplexer
    Image: Reattach the duplexer
  11. Reconnect the power cord to the rear of the printer.
  12. If the printer does not turn on automatically, press the Power button () to turn it on.

I hope this helps.

 

If this helps show appreciation for my reply by hitting the thumbs up below

 

Click the "Accept as Solution" button if I have helped you reach a solution.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Rushhh
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Thanks for that advice M. I did your cleaning process but none of the rollers in that process showed signs of ink and I am still getting the smudge  I am attaching an image of an envelop so you may see first hand what the issue is. You can see in the upper left corner of the envelope there is a ink smudge that is persisten with every envelop I print. would you please continue to troubleshoot this for me. ThxScan0001.jpg

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MarcelusWallace
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Hi @Rushhh,

 

Thanks for trying out those steps and getting back to me.

 

I recommend you try cleaning the printhead. 

 

Clean the printhead
Use an automated tool from the printer control panel to clean the printhead.
  1. Load plain white paper in the input tray.
  2. From the home screen on the control panel, touch the Settings icon .
  3. Touch Tools, and then touch Clean Cartridges.
    The printer cleans the printhead and then prints a test page.
  4. Check the test page for defects.
The color blocks on the test page should be solid and aligned, and the text should be clear and readable. If the print quality on the test page is unsatisfactory, perform a secondary cleaning of the printhead. If these steps resolved the issue, you do not need to continue troubleshooting.

 

Check the printhead warranty status
In general, if your printer is within warranty, so is the printhead. Additionally, if HP has replaced your printhead or if you have purchased a replacement, the replacement printhead is covered under warranty for 90 days, regardless of printer warranty. If you are not sure if your printhead is under warranty, see HP’s Warranty Check Tool to determine if your printer is still under warranty or refer to the receipt documentation that came with your replacement printhead.
  • If the printhead is in warranty, contact HP to see if the condition warrants a replacement printhead based on the terms of your printer warranty. Do not continue with these steps if your printhead is in warranty. Skip to the last section of this document to find service for the printer.
  • If the printhead is out of warranty, continue to the next step to manually clean the printhead.
Prepare to clean the printhead
Gather the following items:
  • A clean disposable container capable of holding enough water to submerge the printhead
  • Two clean lint free cloths such as coffee filters
  • Filtered or distilled water (tap or mineral water may contain contaminants that could damage the printhead)
  • A pan and stove or other means of heating water
  • Disposable gloves
  • Paper towels
Clean the printhead manually
When manually cleaning the printhead, the printhead nozzles are soaked in very warm water for no longer than ten minutes. Use these steps only as a last resort and if the printhead would be disposed of otherwise.
 CAUTION:
Manually cleaning the printhead should only be performed if the printhead is no longer under warranty.
  1. Set the pan on the stove, and then fill the pan with filtered or distilled water.
     CAUTION:
    Do not use alcohol or other solvents. This might damage the printhead, causing the printhead layers to separate, requiring replacement of the printhead.
  2. Heat the water until the water is very warm to the touch, but do not boil the water.
  3. Stack the paper towels at the bottom of the disposable container until the stack is about 6.5 mm (1/4 inch) deep.
  4. Pour the warm water from the pan into the disposable container so that it is 5 cm (2 inches) deep and covering the paper towels.
  5. Put on disposable gloves to prevent ink from transferring to your skin or clothes.
  6. Press the tab on the front of the ink cartridges to release them, and then lift the ink cartridges out of the printhead.
     NOTE:
    Do not leave the ink cartridge outside the printer for longer than 30 minutes. The printhead and ink cartridges can be damaged by being exposed to air outside of the printer.
    Figure : Removing the ink cartridges
    Image: Remove the ink cartridge from the slot.
  7. Set the ink cartridges upside down on a paper towel.
    Figure : Placing the ink cartridges upside down
    Image: Place the ink cartridges upside down
  8. Lift the latch handle on the carriage until it stops, and then carefully lift up on the printhead to remove it from the printer.
    Figure : Removing the printhead
    Image: Remove the printhead
  9. Moisten one of the clean, lint-free cloths with some of the warm water and use it to clean the underside of the printhead. Repeatedly wipe the nozzle area gently until excess black or color ink does not transfer to the cloth. Do not press into the nozzle area as this can cause damage.
     CAUTION:
    Do not force water into the printhead, this can cause printhead delamination.
    Figure : Wiping the nozzles
    Image: Wipe the nozzles
  10. Place the printhead into the disposable container so that the bottom rests on the paper towels, and then let it soak for 10 minutes.
    Figure : Soaking the printhead
    Image: Soak the printhead
    1. Paper towels
    2. Water level
  11. Remove the printhead, and then gently wipe the excess water with a dry lint free cloth.
     CAUTION:
    Do not use a hair dryer to dry off the printhead. This could cause the nozzles to dry out and clog.
  12. Let the printhead air-dry on a paper towel for 15 minutes with the nozzles facing up.
     CAUTION:
    Do not use compressed air to blow out the printhead. This can cause delamination of the printhead.
    Figure : Printhead drying with the nozzles up
    Image: Printhead drying with the nozzles up
  13. Lower the printhead into the carriage, and then carefully lower the latch handle.
     NOTE:
    Make sure the colored shapes on the sides of the printhead line up with the colored shapes on the carriage.
    Figure : Installing the new printhead
    Image: Install the new printhead
    Figure : Lowering the latch handle
    Image: Lower the latch handle
  14. With the ink cartridge contacts facing the printhead, slide the ink cartridge into the correct slot. The color-coded icons on the ink cartridge and in the printhead indicate the correct slot.
    Press down on the ink cartridge until it snaps firmly into place.
    Figure : Inserting the ink cartridge
    Image: Insert the ink cartridge.
  15. Repeat these steps for each ink cartridge.
 NOTE:
If you encounter the 'Printhead Problem' error message, turn the printer off and back on again.
Continue to the next step.
 
Clean the printhead
Use an automated tool from the printer control panel to clean the printhead.
  1. Load plain white paper in the input tray.
  2. From the home screen on the control panel, touch the Settings icon .
  3. Touch Tools, and then touch Clean Cartridges.
    The printer cleans the printhead and then prints a test page.
  4. Check the test page for defects.
The color blocks on the test page should be solid and aligned, and the text should be clear and readable. If the print quality on the test page is unsatisfactory, perform a secondary cleaning of the printhead. If these steps resolved the issue, you do not need to continue troubleshooting.

 

If these steps do not help, please contact HP phone support for hardware assistance.

 

Contact HP:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear

 

If this helps show appreciation for my reply by hitting the thumbs up below

 

Click the "Accept as Solution" button if I have helped you reach a solution.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Rushhh
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M,

 

I've gone through this latest proceedure and sorry to say Istill have not found the part that is smearing my envelopes.

 

Printer is outside of warranty. Short of taking it apart I don't know how to proceed.

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