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Posts: 1
Member Since: ‎09-29-2010
Message 1 of 2 (958 Views)

Door is open CP1215

Today I replaced one of the inkt cartridges of the HP Color Laserjet CP1215. After making 1 normal print out the printer stopped working. My computer says reason is that the the door is open, while it is closed.


Can anyone help me solve this problem?

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Posts: 132
Member Since: ‎07-07-2009
Message 2 of 2 (953 Views)

Re: Door is open CP1215

I am basing my answer on experience, not on personal knowledge, so here goes...


Most doors have some sort of plastic fin that either pushes on something or blocks an optical sensor.  If you open the door it thinks is open, see if you can find a whole in the case under the door and a mating finger that pokes through it.  You should be able to trip the sensor with a small tool of some sort or a piece of folded up paper.


Also, make sure you check all the possible doors.  Not sure if there could be a second door.


Anyway, I hope that helps.


Regards, CF

I work for HP and hope to make your day Sproutastic!
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