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nuggey
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Message 1 of 2
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Driver unavailable message

HP Recommended
HP ENVY 4524

I'm trying to print but nothings happening! I checked the settings and under the printer name it says 'driver unavailable'.

I've tried turning it on and off again, I've restarted the computer and the printer, I've uninstalled and reinstalled the printer on the laptop. What should I try next?

I'm using Windows but I'm not sure which, think its 10

thanks

 

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banhien
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Message 2 of 2
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HP Recommended

Hi,

Welcome to HP Support Forum. Have you installed printer software and drivers to your computer yet ? Please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
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