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‎05-07-2017 12:48 PM

HP Recommended
Product: HP3630
Operating System: Microsoft Windows 10 (64-bit)

Last week installed Windows 10 update.  Now my printer keep telling me "Driver unavailable".  It works on my other computer which has Windows 8.  I have uninstalled and reinstalled the software, but no luck.  What am I doing wrong.  I do not want to puchase another printer because this is only 14months old. I am not very computer savy but I can usually follow instructions if they are basic.  Is there anyone out there with the same problem and can anyone help me.  I did print the Wireless network test results and everything passed and the setup was successful.  No what?????

1 REPLY 1

‎05-07-2017 01:46 PM

HP Recommended

Hi,

Try following the HP Print and Scan Doctor by selecting Fix Prinitng as listed within step 1 below:

https://support.hp.com/us-en/product/HP-DeskJet-3630-All-in-One-Printer-series/7172306/document/c042...

 

If that doesn't help getting the issue resolved follow steps 6 and 7 to  set a manual IP address for the printer, then create a Standard TCP/IP port for the printer and check for any difference.

 

Please let me know how it goes,

Shlomi



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