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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-06-2017 01:20 PM

HP Recommended
Product: Deskjet D1300 series
Operating System: Microsoft Windows 7 (32-bit)

Hello HP support team,

 

I'm engineer and my customer asked me to install in her laptop, the camera's drivers giving me an official CD with title "Deskjet D1300 series". My problem is that my customer's laptop equipment has as operating system : windows 7, but driver CD supports only Windows 98SE, Me, 2000, XP [Version 7.0.2].

 

Therefore, I have two questions for you:

1- The CD, that my customer gave to me, is drivers for camera or for printer?

[I'm asking because my customer told me that these drivers are related to camera for microscopio. Is that correct?]

2- I'm trying to find the proper drivers for windows 7 , but I cannot find drivers for this equipment via official HP site. How is this possible?

 

Finally, It will be more than appreciated if you provide me the drivers for windows 7?

 

If you need more details/clarifications about this product or my request, please let me know and I'll reply you as soon as possible.

 

Kind Regards,

Panos_bh

1 REPLY 1

‎05-09-2017 07:16 AM

HP Recommended

Hey there! @Panos_bh, Welcome to HP forums.

 

I understand you have issues installing printer drivers for windows 7.

 

Don't worry I'd like to help you out.

 

Did you make any changes to your printer?

 

The CD customer has provided seems to be a printer driver CD.

 

As you mentioned you don't have drivers for windows 7 on that CD.

 

Please install the printer drivers for windows 7 using this link.

 

You can refer the printer product specifications page for more information.

 

 

Hope this helps!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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